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	1.	Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry by Berry, Leonard L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Free Press, 1999 Online access: Table of contents only Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .B47 1999. Place hold Add to cart (remove)
	2.	Sustaining knock your socks off service / Thomas K. Connellan and Ron Zemke by Connellan, Thomas K Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Amacom, 1993 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .C66 1993. Place hold Add to cart (remove)
	3.	The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema by Treacy, Michael Wiersema, Fred Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Addison-Wesley Publishing company, 1995 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HD 41 .T74 1995. Place hold Add to cart (remove)
	4.	Managing service as a strategic profit center / Donald F. Blumberg. by Blumberg, Donald F Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c1991 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF5415.5 .B57 1991. Place hold Add to cart (remove)
	5.	Creating value for customers : designing and implementing a total corporate strategy / William A. Band by Band, William A [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: John Wiley & Sons, 1991 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .B36 1991. Place hold Add to cart (remove)
	6.	Keeping customers for life / Joan Koob Cannie by Cannie, Joan Koob [author] Caplin, Donald [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: American Management Association, 1991 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .C36 1991. Place hold Add to cart (remove)
	7.	Keeping customers / John J. Sviokla (Eds.) by Sviokla, John. J [editor] Shapiro, Benson P [ editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston: Harvard Business School Press, 1993 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .K44 1993. Place hold Add to cart (remove)
	8.	Teamwork for customers : building organizations that take pride in serving / Dean Tjosvold by Tjosvold, Dean [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco: Jossey-Bass, 1993 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .T56 1993. Place hold Add to cart (remove)
	9.	Customers for life : How to turn that one-time buyer into a lifetime customer / Carl Sewell by Sewell, Carl [author] Brown, Paul B [author] Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: Doubleday, 1990 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .S49 1990. Place hold Add to cart (remove)
	10.	The service advantage : how to identify and fulfill customer needs / Karl Albrecht and Lawrence J. Bradford. by Albrecht, Karl, 1941- Bradford, Lawrence J [Joint author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Homewood : Dow Jones-Irwin, 1990 Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (1)Call number: HF 5415.5 .A43 1990. Add to cart (remove)
	11.	Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel and Kenneth Preiss by Goldman, Steven L Nagel, Roger N Preiss, Kenneth Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Van Nostrand Reinhold, 1995 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HD 41 .G65 1995. Place hold Add to cart (remove)
	12.	The pursuit of quality through personal change / Harry I. Forsha by Forsha, Harry I [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee: ASQC Quality Press, 1992 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .F67 1991. Place hold Add to cart (remove)
	13.	Streetwise customer-focused selling : Understanding customer needs, building trust and delivering solutions the smarter path to sales success / Nancy J. Stephens by Stephens, Nancy J [author] Adams, Bob [author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Holbrook: Adams Media Corporation, 1997 Online access: Click here to access online Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5438.25 .S74 1998. Place hold Add to cart (remove)
	14.	No cover image available The Application of marketing management in non governmental organizations (NGOs) in Tanzania : a case study of Morogoro municipality / Audifas Protas Makala by Makala, Audifas Protas Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dodoma: The University of Dodoma, 2015 Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (4)Call number: DIS HF 5415.5 .M35 2015, ... Add to cart (remove)
	15.	No cover image available Factors influencing customer retention in Tanzania's banking sector : a study of selected banks in Dodoma / Shukuru Mhagama by Mhagama, Shukuru Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dodoma: The University of Dodoma, 2015 Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (2)Call number: DIS HG 1616 .C87M43 2015, ... Add to cart (remove)
	16.	No cover image available Determinants of customers retention in micro finance institutions : a case study of FINCA Dodoma region / Juliana Fulla by Fulla, Juliana Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dodima : The university of Dodoma, 2014 Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HG 1616 .C87F85 2014, ... Add to cart (remove)
	17.	No cover image available Relationship between marketing mix strategies and customer satisfaction on media industry in Tanzania : a case study of Tanzania broadcasting corporation / Salema Soter Steven by Steven, Salema Soter Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dodoma: The university of Dodoma, 2011 Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (2)Call number: DIS HF 5415.52 .T36S74 2011, ... Add to cart (remove)
	18.	No cover image available Customer satisfaction and surveryed building plots allocation process : the case of Nkuhungu and Kisasa municipality / Justusi Mfungo Maendeka by Maendeka, Justus Mfungo Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dodoma: The University of Dodoma, 2013 Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HF 5415.5 .M34 2013, ... Add to cart (remove)
	19.	No cover image available An assessment of customer satisfaction with banking services : the case of CRDB bank Dodoma / Chabu Elius Mishwaro by Mishwaro, Chabu Elius Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dodoma : The university of Dodoma 2013 Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HF 5415.5 .M57 2013, ... Add to cart (remove)
	20.	No cover image available The Relationship between customer retantion strategies and customer loyalty in the banking sector in Tanzania : a case study of CRDBbank PLC in Dodoma municipality / by Marwa, John Mwita Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dodoma: The University of Dodoma, 2017 Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HF 5415.5 .M37 2017, ... Add to cart (remove)

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