Process innovation : reengineering work through information technology / Thomas H. Davenport.
Material type: TextPublication details: Boston : Harvard Business School Press, 1993.Description: x, 337 p. : ill. ; 24 cmISBN:- 0875843662
- 338/.064 20
- HC 79 .I55D37 1993
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Books | Informatics and Virtual Education Library Collection General Collection | Non-fiction | HC 79 .I55D37 1993 (Browse shelf(Opens below)) | C.1 | Available | 7645 |
Includes bibliographical references and index.
The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.
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