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	1.	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : Free Press ; Collier Macmillan, c1990 Online access: Contributor biographical information Publisher description Table of contents only Sample text Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.5 .Z45 1990. Place hold Add to cart (remove)
	2.	Marketing research / A. Parasuraman. by Parasuraman, A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass. : Addison-Wesley, c1986 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.2 .P37 1986. Place hold Add to cart (remove)
	3.	Marketing research / A. Parasuraman. by Parasuraman, A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass. : Addison-Wesley, c1986 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.2 .P37 1986. Place hold Add to cart (remove)

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