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101.
The Impact of mobile banking on customer satisfaction : a case study of national microfinance bank, Arusha / Samson N. Ndaturu by
Material type: Text Text; Format: print ; Literary form: Not fiction
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (2)Call number: HG 1616 .M54N33 2011, ...

102.
An assessment of the effectiveness of complaints desk in the public sector: a case of selected institutions in Dar es Salaam/ Mark George Amos by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The university of Dodoma. 2016
Availability: Items available for reference: Humanities and Socal Sciences Library Collection: Not For Loan (3)Call number: HF5415.D37.A46 2016, ...

103.
The contribution of employee motivation on provision of customer care in public health services: a study of public health centres in Morogoro municipality. Morogoro Region / Elizabeth Landa by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma, 2012
Availability: Items available for reference: Humanities and Socal Sciences Library Collection: Not For Loan (2)Call number: HF 5415.5 .M67L36 2012, ...

104.
assessment of the factors that determine customer satisfaction with banking services: a case of NBC Kariakoo branch Dar es Salaam / Neema Christopher Makundi by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma, 2012
Availability: Items available for reference: Humanities and Socal Sciences Library Collection: Not For Loan (2)Call number: HF 5415 .D37M35 2012, ...

105.
Supply chain strategies : customer-driven and customer-focused / Tony Hanes by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London: Elsevier, 2004
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HD39.5 .H56 2004.

106.
Strategic Marketing Strategic marketing / SS Cravens, David W. and Piercy Nigel F. by
Edition: 8th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-hill/irwin, 2006
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (1)Call number: HF 5415 .C72 2006.

107.
Managing supply chain : a logistics approach with student CD / C. John Langley ... [et al.] by
Edition: 8th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London: South-Western Cengage Learning, 2008
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HD 5701 .L36 2008.

108.
Employee attitudes towards organization performance : an experience of Musoma municipality / Edward B. M. Malima by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma : The university of Dodoma, 2011
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (2)Call number: DIS HD 58.8 .M35 2011, ...

109.
Employee empowerment in relation to organization perfermance : A case study of Zanzibar electricty corporation / Shaaban Mwinchum Suleiman by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma : The uuniversity of Dodoma, 2011
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (2)Call number: DIS HD 50.5 .S85 2011, ...

110.
Mastering: customer relations/ Roger I. Cartwright by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Palgrave Macmillan, 2000
Availability: Items available for loan: Business, Economics and Law Library Collection (2)Call number: HD58.7.C37 2000, ... Items available for reference: Business, Economics and Law Library Collection: Not For Loan (1)Call number: HD58.7.C37 2000.

111.
Foundations of marketing / William M. Pride and O. C. Ferrell by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Houghton Mifflin Company, 2004
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF5415 .P75 2004.

112.
Industrial marketing / P. K. Ghosh by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford : Oxford University Press, 2006
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.1263 .G46 2006. Items available for reference: Business, Economics and Law Library Collection: Not For Loan (1)Call number: HF 5415.1263 .G46 2006.

113.
Managing marketing in the 21st century : developing & implementing the market strategy / Noel Capon and Roy Capon, with James Mac Hulbert by
Edition: European edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Wessex, 2009
Availability: Items available for loan: Business, Economics and Law Library Collection (2)Call number: HF 5415 .13.C37 2009, ... Items available for reference: Business, Economics and Law Library Collection: Not For Loan (1)Call number: HF 5415.13.C37 2009.

114.
E-commerce : an Indian perspectives / P. T. Joseph by
Edition: 2nd ed. Eastern economy edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Prentice hall of India, 2005
Availability: Items available for loan: Business, Economics and Law Library Collection (4)Call number: HF 5548.32 .J67 2005, ...

115.
Economics : principles, problems, and policies / Campbell R. McConnell, Stanley L. Brue and Sean M. Flynn by
Edition: 21st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Ney York: Mc Graw Hill Education, 2018
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (1)Call number: HB171.5.M33 2018.

116.
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers / Reza Soudagar, Vinay Iyer & Volker Hildebrand by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 2012
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (1)Call number: HF5415.335 .S63 2012.

117.
Benchmaking performance indicators : For water and wastewater / American water works association by
Edition: 2016 edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milton Keynes: Lightning Source UK Ltd. 2016
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HD4461 .P37 2016.

118.
Best practices in customer service / Ron Zemke by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: AMACOM, 1998
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .B47 1998.

119.
The services advantage: How to identify and fulfill customer needs / Karl Albrecht by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Homewood : Don Jones -Irwin, 1990
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF5415.5 .A43 1990.

120.
The customer-driven company : moving from talk to action / Richard C. Whiteley by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Reading, Mass: Addison-Wesley, 1991
Availability: Items available for loan: Earth Sciences and Engineering Library Collection (1)Call number: HF 5415.5 .W56 1991.

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