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1.
The services advantage: How to identify and fulfill customer needs / Karl Albrecht by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Homewood : Don Jones -Irwin, 1990
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF5415.5 .A43 1990.

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2.
The only thing that matters : bringing the power of the customer into the center of your business/ Karl Albrecht by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Harper Business, 1992
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5.A42 1992.

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