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1.
Keeping customers for life / Joan Koob Cannie by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: American Management Association, 1991
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .C36 1991.

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2.
Keeping customers / John J. Sviokla (Eds.) by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston: Harvard Business School Press, 1993
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .K44 1993.

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