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1.
Working with Microsoft Dynamics CRM 3.0 / Mike Snyder, Jim Steger. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Prentice-Hall of India, 2006
Availability: Items available for loan: Informatics and Virtual Education Library Collection (2)Call number: HF5415.5 .S62 2006, ...

2.
The pursuit of quality through personal change / Harry I. Forsha by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee: ASQC Quality Press, 1992
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .F67 1991.

3.
Personal selling : achieving customer satisfaction and loyalty / Rolph E. Anderson, Alan J. Dubinsky. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Houghton Mifflin, c2004
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF5438.25 .A53 2004.

4.
Analysis of the impact of CRM on non-consumer customers' buying behavior : a case of Tanzania Cigarette Company (TCC) / Rahman Shaaban Mnamata by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma, 2015
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (2)Call number: DIS HF 5415.5 .M63 2014, ...

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