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	1.	Total access: giving customers what they want in an anytime, anywhere world / by McKenna, Regis Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston: Harvard Business School Press, 2002 Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5415.5 .M38 2002. Place hold Add to cart (remove)
	2.	No cover image available an analysis of service quality perspectives and customer satisfactions in commercial banks : a case study commercial banks head quaters / Mvita Suleiman Salum by Salum, Mvita Suleiman Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dodoma: University of Dodoma, 2013 Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HF 5415.5 .S25 2013, ... Add to cart (remove)
	3.	No cover image available The Relationship between employees' perceptions on customer service and customer loyalty : a case of Malaika hotel / Lilian Eurodius Bayona by Bayona, Lilian Eurodius Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dodoma: The University of Dodoma, 2017 Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (2)Call number: HF 5415.5 .B39 2017, ... Add to cart (remove)
	4.	Best practices in customer service / Ron Zemke by Zemke, Ron [Author] Woods, John A [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York: AMACOM, 1998 Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .B47 1998. Place hold Add to cart (remove)
	5.	The customer-driven company : moving from talk to action / Richard C. Whiteley by Whiteley, Richard C Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass: Addison-Wesley, 1991 Availability: Items available for loan: Earth Sciences and Engineering Library Collection (1)Call number: HF 5415.5 .W56 1991. Place hold Add to cart (remove)
	6.	No cover image available The influence of Customer relationship management on customer satisfaction: a case of selected restaurants in Dodoma city/ by KWELUKILWA, Domitila D Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dodoma.; University of Dodoma, 2019 Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (4)Call number: HF5415.5 .D63K84 2019, ... Add to cart (remove)

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