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1.
The service advantage : how to identify and fulfill customer needs / Karl Albrecht and Lawrence J. Bradford. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Homewood : Dow Jones-Irwin, 1990
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (1)Call number: HF 5415.5 .A43 1990.

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2.
Planning, public policy & property markets / David Adams, Craig Watkins, and Michael White. (Ed.) by Series: Real estate issues (Oxford, England)
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford, UK ; Malden, MA : Blackwell Publishing, 2005
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Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (1)Call number: HD 596 .P56 2005.

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