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1.
The call center handbook: Complete guide to starting, running, and improving your call center/ Keith Dawson by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Telecom Books and Flatiron Publishing, 1998
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: T 58.6 .D39 1998.

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2.
T-1 networking: how to buy, install and use T-1 from desktop to DS-3 / William A.Flanagan by
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Telecom books and flatiron publishing, 1997
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: TK5105.8T6 F53 1997.

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