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1.
Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee: ASQC Quality Press, 1992
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.5 .H39 1992.

2.
Effects of internal controls on the performance of employees in banking industry : a case of CRDB bank of Dodoma municipality, Tanzania / Namugenyi Milly by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: University of Dodoma, 2016
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HD 8039 .B27M55 2016, ...

3.
Contribution of small credit in poverty reduction : a case of Mwanga rural community bank / Michael Faustine Mponeja by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma, 2010
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HG 1642.M93M76 2010, ...

4.
The Impact of customer care on customer satisfication in financial institutions : a case of national microfinace bank (NMB) in Mbeya city / Happy Rimoy January by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma, 2015
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: HG 1616 .C87R56 2015, ...

5.
Relationship between employee retention and customer satisfaction in the banking industry in Tanzania : a case of FINCA microfinance bank / Leticia Mwakasitu by
Material type: Text Text; Format: print ; Literary form: Not fiction
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HD 8039 .B26M83 2016, ...

6.
Relationship between employee satisfaction and customer loyalty in the banking industry in Tanzania : a case of national microfinance bank / Meryclementina Kanyonyi by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma, 2017
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HG 1616 .C87K36 2017, ...

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