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1.
The customer loyalty pyramid / Michael W. Lowenstein by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Quorum books: London, 1997
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HF 5415.335 .L69 1997.

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2.
Creative problem solving : a guide for trainers and management / Arthur B. VanGundy by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Quorum Books, 1987
Availability: Items available for loan: Business, Economics and Law Library Collection (1)Call number: HD 30.29 .V34 1987.

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