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1.
Factors iInfluencing customer loyatly in the banking industry : The case of NMB Dodoma / Mohamed Mohamed Salum by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dadoma, 2014
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HG 1616 .M64 2014, ...

2.
Customers satisfaction on the usage of sim-banking in Tanzania : a case study of Dodoma urban district / Emannuel Kigu Kigunia by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma : The University of Dodoma, 2014
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: HG 1616 .M54K54 2014, ...

3.
Impact of relationship marketing on customer retention in the banking sector in Tanzania : a case of national microfinance bank in Arusha / Paulina Lucas Mpoyola by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma. 2015
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: HG1616 .M3M76 2015, ...

4.
The Impact of customer care on customer attraction and retantion in Tanzania : a case study of Barclays bank Dares salaam / Mpenda Yassin Mahanga by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: University of Dodoma, 2016
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HG 1616 .C87M34 2016, ...

5.
Factors influencing customer satisfaction in Tanzania banking sectors : a case study of Tanzania postal bank in Dodoma / Lilian F. Rutta by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma, 2015
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HG 1616 .C87R88 2015, ...

6.
Assessment of service quality provided by local government authorities in Tanzania : a case study of Hanang district council / Sultan Omari Ndoliwa by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma, 2011
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HD 2767 .H36N36 2011, ...

7.
the Relationship between marketing mix strategies and customer satisfaction in learning institutions in Tanzania : a case of st. Joseph college of engineering Dar es Salaam / Elias Juma Kagoda by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The university of Dodoma, 2010
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (4)Call number: DIS HD 58.82 .K34 2012, ...

8.
The effect of employees satisfaction on customer satisfaction : case study of the University of Dodoma / Augustine S. Masangia by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma, 2015
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HF 5549.5 .J63M37 2015, ...

9.
Determinants of customer satisfaction in NGO's working as microfinance institutions in Tanzania : a case study of BRAC in Dodoma municipality / Amisa H. Makuka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The university of Dodoma, 2012
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (4)Call number: DIS HG 1616 .C87 M35 2012, ...

10.
The benefits and problems of adoption of e-business and customer satisfaction in Tanzania : a case of Mlimani city shopping mall, Mr. price supermarkert, Dar es salaam / Catherine Ruhembe by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma : The University of Dodoma, 2012
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (4)Call number: DIS HF 54.7 .B87R84 2012, ...

11.
Customers' perception on services rendered by commercial banks in Tanzania : a case of CRDB bank PLC, Dodoma region / Muhumuliza Buberwa by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma, 2014
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HG 1616 .C87B83 2014, ...

12.
The Impact of customer care on customer satisfication in financial institutions : a case of national microfinace bank (NMB) in Mbeya city / Happy Rimoy January by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma, 2015
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: HG 1616 .C87R56 2015, ...

13.
Assessment of technology based services : a study of commercial banks in Dodoma municipality / Florence Mahundi by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma. 2015
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: HG 1616 .M54M34 2015, ...

14.
Factors contributing to customer satisfaction in Tanzania public sector : a case study of immigration Zanzibar / Vuai Ameir Juma by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma : The University of Dodoma, 2015
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: HF 5415.5 .Z36J86 2014, ...

15.
Relationship between marketing mix strategies and customer satisfaction on media industry in Tanzania : a case study of Tanzania broadcasting corporation / Salema Soter Steven by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The university of Dodoma, 2011
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (2)Call number: DIS HF 5415.52 .T36S74 2011, ...

16.
An assessment of customer satisfactionwith water and sewerage services : the case of dodoma urban water supply and seserage authority / Kunugula Ignas Lwitakubi by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma, 2013
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (4)Call number: DIS HF 5415.5 .L85 2013, ...

17.
Customer satisfaction and surveryed building plots allocation process : the case of Nkuhungu and Kisasa municipality / Justusi Mfungo Maendeka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: The University of Dodoma, 2013
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HF 5415.5 .M34 2013, ...

18.
an analysis of service quality perspectives and customer satisfactions in commercial banks : a case study commercial banks head quaters / Mvita Suleiman Salum by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: University of Dodoma, 2013
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HF 5415.5 .S25 2013, ...

19.
An assessment of customer satisfaction with banking services : the case of CRDB bank Dodoma / Chabu Elius Mishwaro by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma : The university of Dodoma 2013
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (3)Call number: DIS HF 5415.5 .M57 2013, ...

20.
Impact of customer satisfaction to the growth of customer base in Tanzania telecommunications company limited (TTCL) : Case study of Dodoma region / Sikitu Mwanakate by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Dodoma: University of Dodoma, 2013
Availability: Items available for reference: Business, Economics and Law Library Collection: Not For Loan (4)Call number: DISHF 5415.335 .M 93, ...

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