| 000 | 00684cam a2200193 a 4500 | ||
|---|---|---|---|
| 008 | 011231s2001 nyua 000 0 eng d | ||
| 010 | _a 2001281919 | ||
| 020 | _a1-57820-019-9 | ||
| 050 | 0 | 0 |
_aT 58.6 _b.D39 1998 |
| 100 | 1 |
_aDawson, Keith _928897 |
|
| 245 | 1 | 4 |
_aThe call center handbook: _cComplete guide to starting, running, and improving your call center/ _bKeith Dawson |
| 250 | _a2nd ed. | ||
| 260 |
_aNew York: _bTelecom Books and Flatiron Publishing, _c1998 |
||
| 300 |
_a278 p.: _bill.; _c23 cm |
||
| 650 | 0 |
_aCall centers _xManagement _928898 |
|
| 650 | 0 |
_aCustomer services _xManagement _913134 |
|
| 650 | 0 |
_aManagement information systems _928899 |
|
| 942 |
_2lcc _cBK |
||
| 999 |
_c12850 _d12850 |
||