| 000 | 00558nam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 150813b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0-7600-7262-0 | ||
| 050 |
_aHD 9696.2 _b.A2K63 1999 |
||
| 100 |
_aKnapp, Donna _931084 |
||
| 245 |
_aA guide to customer service skills for the help desk professional / _cDonna Knapp |
||
| 260 |
_aAustralia: _bThomson learning, _c1999 |
||
| 300 |
_axvi, 288p. : _bill. ; _c23 cm |
||
| 521 | _aincludes bibliographical references and index. | ||
| 650 | _2Customer service. | ||
| 650 | _2Service skill. | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c13667 _d13667 |
||