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_aRoss, Joel E. _96287 |
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_aTotal quality management : _btext, cases, and readings / _cby Joel E. Ross. |
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_aDelray Beach, FL : _bSt. Lucie Press, _cc1993. |
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_avi, 325 p. : _bill. ; _c23 cm. |
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_aTotal quality management. _936546 |
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_aTotal quality management _xCase studies. _936547 |
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