| 000 | 00842nam a2200241 a 4500 | ||
|---|---|---|---|
| 999 |
_c1888 _d1888 |
||
| 001 | 4006329 | ||
| 005 | 20210713182945.0 | ||
| 008 | 960531s1996 xxua 001 0 eng | ||
| 010 | _a 96155350 | ||
| 040 |
_aDLC _cDLC |
||
| 050 | 0 | 0 |
_aHE 8788 _b.D87 1996 |
| 100 | 1 |
_aDurr, William. _91508 |
|
| 245 | 1 | 0 |
_aBuilding a world-class inbound call center / _cby William Durr. |
| 260 |
_a[S.l.] : _bWilliam Durr & TeleProfessional, inc., _c1996. |
||
| 300 |
_aix, 145 p. : _bill. ; _c23 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCall centers _91299 |
|
| 650 | 0 |
_aManagement process _982976 |
|
| 650 | 0 |
_aManagement phylosophy _995665 |
|
| 906 |
_a7 _bcbc _corignew _d3 _encip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||