000			01306cam a2200313 a 4500
001			4817746
005			20240715115355.0
008			890831s1990 nyua b 001 0 eng
010			_a 89023592
020			_a0029357012 _c$24.95
040			_aDLC _cDLC _dDLC
050	0	0	_aHF5415.5 _b.Z45 1990
082	0	0	_a658.8/12 _220
100	1		_aZeithaml, Valarie A. _91755
245	1	0	_aDelivering quality service : _bbalancing customer perceptions and expectations / _cValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
260			_aNew York: _bCollier Macmillan, _c1990
300			_axii, 226 p. : _bill. ; _c25 cm.
504			_aIncludes bibliographical references
650		0	_aCustomer services. _91756
650		0	_aQuality Control _91757
700	1		_aParasuraman, A. _9170
700	1		_aBerry, Leonard L., _d1942- _91758
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/simon051/89023592.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/simon032/89023592.html
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0631/89023592-t.html
856	4	1	_3Sample text _uhttp://www.loc.gov/catdir/enhancements/fy0641/89023592-s.html
906			_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg
942			_2lcc _cBK
999			_c1936 _d1936