| 000 | 01414cam a2200301 a 4500 | ||
|---|---|---|---|
| 999 |
_c2519 _d2519 |
||
| 001 | 3960788 | ||
| 005 | 20210706094723.0 | ||
| 008 | 940607s1994 nyua b 001 0 eng | ||
| 010 | _a 94026250 | ||
| 020 | _a0471025445 (pbk. : acidfree paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHD 9696 _b.C62C96 1994 |
| 082 | 0 | 0 |
_a004/.068/8 _220 |
| 100 | 1 |
_aCzegel, Barbara, _d1953- _91143 |
|
| 245 | 1 | 0 |
_aRunning an effective help desk : _bplanning, implementing, marketing, automating, improving, outsourcing / _cby Barbara Czegel. |
| 260 |
_aNew York : _bJohn Wiley, _c1994. |
||
| 300 |
_axxi, 376 p. : _bill. ; _c24 cm. |
||
| 500 | _a"Wiley/QED publication." | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aComputer industry _xCustomer services _xManagement. _91144 |
|
| 650 | 0 |
_aElectronic office machine industry _xCustomer services _xManagement. _91145 |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0607/94026250-b.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0607/94026250-d.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0607/94026250-t.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
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