| 000 | 01158cam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | 3980890 | ||
| 005 | 20161013110228.0 | ||
| 008 | 951012s1996 ilu 001 0 eng | ||
| 010 | _a 95043460 | ||
| 020 | _a0786308931 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aR727.3 _b.Z56 1996 |
| 082 | 0 | 0 |
_a362.1/068 _220 |
| 100 | 1 |
_aZimmerman, David H. _959977 |
|
| 245 | 1 | 4 |
_aThe healthcare customer service revolution : _bthe growing impact of managed care on patient satisfaction / _cDavid Zimmerman, Peggy Zimmerman, Chuck Lund. |
| 260 |
_aChicago : _bIrwin Professional, _c1996. |
||
| 300 |
_axvii, 217 p. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aPatient satisfaction. _959978 |
|
| 650 | 0 |
_aMedical personnel and patient. _938276 |
|
| 650 | 0 |
_aMedical care _xQuality control. _959979 |
|
| 650 | 0 |
_aHospitals _xAdministration _xCase studies. _959980 |
|
| 700 | 1 |
_aZimmerman, Peggy. _959981 |
|
| 700 | 1 |
_aLund, Charles. _959982 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c26702 _d26702 |
||