000			01809cam a22002778i 4500
999			_c31886 _d31886
001			18152332
005			20200609114108.0
008			140515s2014 enk b 001 0 eng
010			_a 2014017589
020			_a9781137275349
040			_aDLC _beng _cDLC _erda _dDLC
042			_apcc
050	0	0	_aHD58.8 _b.H39 2014
082	0	0	_a658.4/06 _223
100	1		_aHayes, John, _d1943- _982699
245	1	4	_aThe theory and practice of change management / _cJohn Hayes.
250			_a4th edition.
300			_axxv, 521 pages ; _c25 cm
504			_aIncludes bibliographical references and index.
505	0		_aProcess models of change -- Leading change : a process perspective -- Patterns of change -- Recognising the need or opportunity for change -- Starting the change -- Building change relationships -- Diagnosis -- Gathering and interpreting information -- The role of leadership in change management -- Power, politics and stakeholder management -- Communicating change -- Motivating others to change -- Supporting others through change -- Shaping implementation strategies -- Developing a change plan -- Types of intervention -- Action research -- Appreciative inquiry -- Training and development -- High performance development -- Business process reengineering -- Lean -- Culture profiling -- Selecting interventions -- Implementing change -- Reviewing and keeping the change on track -- Making change stick -- Spreading change -- Individual and collective learning -- Pulling it all together : a case study.
650		0	_aOrganizational change. _982700
650		0	_aOrganizational effectiveness. _92098
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK