| 000 | 01014cam a22003014a 4500 | ||
|---|---|---|---|
| 999 |
_c31918 _d31918 |
||
| 001 | 16873768 | ||
| 003 | OSt | ||
| 005 | 20230306132457.0 | ||
| 008 | 110715s2012 nyua b 001 0 eng | ||
| 010 | _a 2011029505 | ||
| 020 | _a978 007178697 3 | ||
| 020 | _a0 07178697 X | ||
| 040 | _cDLC | ||
| 050 | 0 | 0 |
_aHF5415.335 _b.S63 2012 |
| 100 | 1 |
_aSoudagar, Reza. _982989 |
|
| 245 | 1 | 4 |
_aThe customer experience edge : _btechnology and techniques for delivering an enduring, profitable and positive experience to your customers / _cReza Soudagar, Vinay Iyer & Volker Hildebrand |
| 260 |
_aNew York : _bMcGraw-Hill, _c2012 |
||
| 300 |
_axxvi, 292 p.: _bill. ; _c24 cm. |
||
| 500 | _aIncludes index | ||
| 600 | _2Consumer satisfaction. | ||
| 610 | _2Customer experience | ||
| 630 |
_aEmerging economies _998262 |
||
| 648 | _2Technology | ||
| 650 | 0 |
_aCustomer experience edge _982990 |
|
| 700 | 1 |
_aIyer, Vinay. _eJoint author _982996 |
|
| 700 | 1 |
_aHildebrand, Volker. _eJoint author _982997 |
|
| 942 |
_2lcc _cBK |
||