| 000 | 00673cam a2200229 a 4500 | ||
|---|---|---|---|
| 999 |
_c31964 _d31964 |
||
| 001 | 726960 | ||
| 005 | 20230317155525.0 | ||
| 008 | 981015s1999 maua b 000 0 eng | ||
| 010 | _a 98031888 | ||
| 020 | _a0-8144-7028-9 | ||
| 050 | 0 | 0 |
_aHF 5415.5 _b.B47 1999 |
| 245 | 0 | 0 |
_aBest practices in customer service / _cRon Zemke |
| 260 |
_aNew York: _bAMACOM, _c1998 |
||
| 300 |
_axvii, 414 p.: _bill.; _c28 cm. |
||
| 504 | _aIncludes appendix | ||
| 650 | 0 |
_aCustomer services _983748 |
|
| 650 | 0 |
_aCustomer Relations _965580 |
|
| 650 | 0 |
_aCustomer survey _983752 |
|
| 700 | 1 |
_aZemke, Ron. _eAuthor _983753 |
|
| 700 | 1 |
_aWoods, John A. _eAuthor _983754 |
|
| 942 |
_2lcc _cBK |
||