| 000 | 00848cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | 1052800 | ||
| 003 | OSt | ||
| 005 | 20240813100241.0 | ||
| 008 | 901107s1991 maua b 001 0 eng | ||
| 010 | _a 90023765 | ||
| 020 | _a0201570904 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF 5415.5 _b.W45 1991 |
| 100 | 1 |
_aWhiteley, Richard C. _988589 |
|
| 245 | 1 | 4 |
_aThe customer-driven company : _bmoving from talk to action / _cRichard C. Whiteley |
| 260 |
_aReading, Mass: _bAddison-Wesley, _c1991 |
||
| 300 |
_a308 p.: _bill. ; _c24 cm. |
||
| 500 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer relations. _965580 |
|
| 650 | 0 |
_aCustomer services. _988590 |
|
| 650 | 0 |
_aCustomer _9106526 |
|
| 650 | 0 |
_aCustomer-winning performance _9106527 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c33255 _d33255 |
||