| 000 | 00658cam a2200181 a 4500 | ||
|---|---|---|---|
| 008 | 970124s1997 waua 001 0 eng | ||
| 020 | _a1-57231-582-2 | ||
| 050 | 0 | 0 |
_aT 58.64 _b.M53 1997 |
| 245 | 0 | 0 |
_aMicrosoft sourcebook for the help desk: _btechniques and tools for support organization design and management/ _cMicrosoft Corporation |
| 250 | _a2nd ed. | ||
| 260 |
_aWashington: _bMicrosoft Press, _c1997 |
||
| 300 |
_axiii, 477 p.: _bill.; _c23 cm. |
||
| 500 | _aIncludes index | ||
| 650 | 0 |
_aInformation technology _xManagement. _94406 |
|
| 650 | 0 |
_aCustomer services _xManagement _94407 |
|
| 710 | 2 |
_aMicrosoft Corporation _94408 |
|
| 942 |
_2lcc _cBK |
||
| 999 |
_c3380 _d3380 |
||