| 000 | 00557nam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 251007b |||||||| |||| 00| 0 eng d | ||
| 020 | _a0826192505 | ||
| 050 |
_aRT85.5 _b,M47 1996 |
||
| 100 |
_aMessner, Roberta L. _9117641 |
||
| 245 |
_aIncreasing patient satisfaction : _ba guide for nurses / _cRoberta L. Messner and Susan J. Lewis |
||
| 260 |
_aNew York : _bSpringer, _c1996 |
||
| 300 |
_axvi, 255 p. : _c24 cm. |
||
| 650 |
_aNursing-quality control _9117642 |
||
| 650 | _aPatient satisfaction | ||
| 650 |
_aQuality of Health _9117643 |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c40743 _d40743 |
||