| 000 | 00839cam a2200265 a 4500 | ||
|---|---|---|---|
| 999 |
_c7573 _d7573 |
||
| 001 | 4363545 | ||
| 008 | 900417s1991 nyua b 001 0 eng | ||
| 020 | _a0-8144-5008-3 | ||
| 050 | 0 | 0 |
_aHF 5415.5 _b.C36 1991 |
| 100 | 1 |
_aCannie, Joan Koob _913270 _eauthor |
|
| 245 | 1 | 0 |
_aKeeping customers for life / _cJoan Koob Cannie |
| 260 |
_aNew York: _bAmerican Management Association, _c1991 |
||
| 300 |
_avi, 259 p.: _bill.; _c26 cm. |
||
| 504 | _aIncludes index | ||
| 650 | 0 |
_aCustomer services _97305 |
|
| 650 | 0 |
_aCustomer care _982081 |
|
| 650 | 0 |
_aConsumer satisfaction _913271 |
|
| 650 | 0 |
_aEmloyee motivations _981323 |
|
| 650 | 0 |
_aEmpowerment _981324 |
|
| 650 | 0 |
_aInternal evaluation _966121 |
|
| 650 | 0 |
_aConsumer behaviour _983289 |
|
| 650 | 0 |
_aStaff training _966356 |
|
| 700 | 1 |
_aCaplin, Donald _913272 _eauthor |
|
| 942 |
_2lcc _cBK |
||