Implementing quality with a customer focus /

Griffiths, David N. 1935-

Implementing quality with a customer focus / David N. Griffiths - New York: Quality Resources, 1990 - xii, 210 p. : ill. ; 23 cm

Includes bibliographical references (p. 185-188) and index.

0873891104 (Quality Press) 052791648X (Quality Resources)

90020987


Gas industry--Management--Case studies.
Gas industry--Quality control--Case studies.
Gas industry--Customer services--Case studies.

HD 9581 / .A2G75 1990
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