The call center handbook: Keith Dawson
Dawson, Keith
The call center handbook: Keith Dawson Complete guide to starting, running, and improving your call center/ - 2nd ed. - New York: Telecom Books and Flatiron Publishing, 1998 - 278 p.: ill.; 23 cm
1-57820-019-9
2001281919
Call centers--Management
Customer services--Management
Management information systems
T 58.6 / .D39 1998
The call center handbook: Keith Dawson Complete guide to starting, running, and improving your call center/ - 2nd ed. - New York: Telecom Books and Flatiron Publishing, 1998 - 278 p.: ill.; 23 cm
1-57820-019-9
2001281919
Call centers--Management
Customer services--Management
Management information systems
T 58.6 / .D39 1998