The call center handbook: (Record no. 12850)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00684cam a2200193 a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 011231s2001 nyua 000 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2001281919 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1-57820-019-9 |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | T 58.6 |
| Item number | .D39 1998 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Dawson, Keith |
| 9 (RLIN) | 28897 |
| 245 14 - TITLE STATEMENT | |
| Title | The call center handbook: |
| Statement of responsibility, etc | Complete guide to starting, running, and improving your call center/ |
| Remainder of title | Keith Dawson |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York: |
| Name of publisher, distributor, etc | Telecom Books and Flatiron Publishing, |
| Date of publication, distribution, etc | 1998 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 278 p.: |
| Other physical details | ill.; |
| Dimensions | 23 cm |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Call centers |
| General subdivision | Management |
| 9 (RLIN) | 28898 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| General subdivision | Management |
| 9 (RLIN) | 13134 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Management information systems |
| 9 (RLIN) | 28899 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Informatics and Virtual Education Library Collection | Informatics and Virtual Education Library Collection | General Collection | 05/08/2015 | Donation | T 58.6 .D39 1998 | 15535 | 05/08/2015 | C.1 | Books |