Quality management :

Brocka, Bruce.

Quality management : implementing the best ideas of the masters / Bruce Brocka and M. Suzanne Brocka. - Homewood, Ill. : Business One Irwin, 1992. - xvii, 408 p. : ill. ; 24 cm.

Includes bibliographical references (p. 323-368) and index.

What is quality management? -- Why quality management? -- Primary elements of quality management -- Implementation -- Philip Crosby -- W. Edwards Deming -- Armand V. Feigenbaum -- Kaoru Ishikawa -- Joseph M. Juran -- Tom Peters -- Genichi Taguchi -- Historical masters -- Companywide dynamics -- Supervisory level dynamics -- Maximizing individual performance -- Organizing -- Planning -- Self-examination -- Group techniques -- Statistical tools -- Specialized techniques -- Appendices: When all else fails--75 quick start ideas. 1992 examination items and point values.

1556235402

92006945


Total quality management.

HD62.15 / .B73 1992

658.4
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