Quality management : implementing the best ideas of the masters / Bruce Brocka and M. Suzanne Brocka.
Material type: TextPublication details: Homewood, Ill. : Business One Irwin, 1992.Description: xvii, 408 p. : ill. ; 24 cmISBN:- 1556235402
- 658.4 20
- HD62.15 .B73 1992
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Books | Informatics and Virtual Education Library Collection General Collection | Non-fiction | HD 62.15 .B73 1992 (Browse shelf(Opens below)) | C.1 | Available | 164 |
Includes bibliographical references (p. 323-368) and index.
What is quality management? -- Why quality management? -- Primary elements of quality management -- Implementation -- Philip Crosby -- W. Edwards Deming -- Armand V. Feigenbaum -- Kaoru Ishikawa -- Joseph M. Juran -- Tom Peters -- Genichi Taguchi -- Historical masters -- Companywide dynamics -- Supervisory level dynamics -- Maximizing individual performance -- Organizing -- Planning -- Self-examination -- Group techniques -- Statistical tools -- Specialized techniques -- Appendices: When all else fails--75 quick start ideas. 1992 examination items and point values.
There are no comments on this title.