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The healthcare customer service revolution :

Zimmerman, David H.

The healthcare customer service revolution : the growing impact of managed care on patient satisfaction / David Zimmerman, Peggy Zimmerman, Chuck Lund. - Chicago : Irwin Professional, 1996. - xvii, 217 p. ; 24 cm.

Includes index.

ISBN: 0786308931

LCCN: 95043460

Subjects--Topical Terms:
Patient satisfaction.
Medical personnel and patient.
Medical care--Quality control.
Hospitals--Administration--Case studies.

LC Class. No.: R727.3 / .Z56 1996

Dewey Class. No.: 362.1/068

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