The healthcare customer service revolution : (Record no. 26702)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01158cam a2200301 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 3980890 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20161013110228.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 951012s1996 ilu 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 95043460 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0786308931 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | R727.3 |
| Item number | .Z56 1996 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 362.1/068 |
| Edition number | 20 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zimmerman, David H. |
| 9 (RLIN) | 59977 |
| 245 14 - TITLE STATEMENT | |
| Title | The healthcare customer service revolution : |
| Remainder of title | the growing impact of managed care on patient satisfaction / |
| Statement of responsibility, etc | David Zimmerman, Peggy Zimmerman, Chuck Lund. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Chicago : |
| Name of publisher, distributor, etc | Irwin Professional, |
| Date of publication, distribution, etc | 1996. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 217 p. ; |
| Dimensions | 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Patient satisfaction. |
| 9 (RLIN) | 59978 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Medical personnel and patient. |
| 9 (RLIN) | 38276 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Medical care |
| General subdivision | Quality control. |
| 9 (RLIN) | 59979 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Hospitals |
| General subdivision | Administration |
| -- | Case studies. |
| 9 (RLIN) | 59980 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zimmerman, Peggy. |
| 9 (RLIN) | 59981 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lund, Charles. |
| 9 (RLIN) | 59982 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ocip |
| f | 19 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Health Sciences Library Collection | Health Sciences Library Collection | Staff Office | 13/10/2016 | R727.3 .Z56 1996 | 1827807 | 13/10/2016 | 13/10/2016 | Books |