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an analysis of service quality perspectives and customer satisfactions in commercial banks :

Salum, Mvita Suleiman

an analysis of service quality perspectives and customer satisfactions in commercial banks : a case study commercial banks head quaters / Mvita Suleiman Salum - Dodoma: University of Dodoma, 2013 - xi, 75 p. : ill. (charts) ; 30 cm.

Subjects--Topical Terms:
Marketing--Dodoma
Banking sector--Dodoma
Banking--Dodoma
Financial services--Dodoma
Commercial banks head quarters--Dodoma
Customer satisfaction--Dodoma
Customer relations--Dodoma
Services quality--Dodoma

LC Class. No.: DIS HF 5415.5 / .S25 2013

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