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Best practices in customer service /

Best practices in customer service / Ron Zemke - New York: AMACOM, 1998 - xvii, 414 p.: ill.; 28 cm.

Includes appendix

ISBN: 0-8144-7028-9

LCCN: 98031888

Subjects--Topical Terms:
Customer services
Customer Relations
Customer survey

LC Class. No.: HF 5415.5 / .B47 1999

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