Best practices in customer service / (Record no. 31964)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00673cam a2200229 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 726960 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230317155525.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 981015s1999 maua b 000 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 98031888 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0-8144-7028-9 |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | .B47 1999 |
| 245 00 - TITLE STATEMENT | |
| Title | Best practices in customer service / |
| Statement of responsibility, etc | Ron Zemke |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York: |
| Name of publisher, distributor, etc | AMACOM, |
| Date of publication, distribution, etc | 1998 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 414 p.: |
| Other physical details | ill.; |
| Dimensions | 28 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes appendix |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| 9 (RLIN) | 83748 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer Relations |
| 9 (RLIN) | 65580 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer survey |
| 9 (RLIN) | 83752 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zemke, Ron. |
| Relator term | Author |
| 9 (RLIN) | 83753 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Woods, John A. |
| Relator term | Author |
| 9 (RLIN) | 83754 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Business, Economics and Law Library Collection | Business, Economics and Law Library Collection | General Collection | 02/08/2020 | Donation | HF 5415.5 .B47 1998 | 1841614 | 02/08/2020 | C.1 | 02/08/2020 | Books |