Microsoft sourcebook for the help desk: techniques and tools for support organization design and management/
Microsoft sourcebook for the help desk: techniques and tools for support organization design and management/
Microsoft Corporation
- 2nd ed.
- Washington: Microsoft Press, 1997
- xiii, 477 p.: ill.; 23 cm.
Includes index
1-57231-582-2
Information technology--Management.
Customer services--Management
T 58.64 / .M53 1997
Includes index
1-57231-582-2
Information technology--Management.
Customer services--Management
T 58.64 / .M53 1997