Microsoft sourcebook for the help desk: (Record no. 3380)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00658cam a2200181 a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 970124s1997 waua 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1-57231-582-2 |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | T 58.64 |
| Item number | .M53 1997 |
| 245 00 - TITLE STATEMENT | |
| Title | Microsoft sourcebook for the help desk: |
| Remainder of title | techniques and tools for support organization design and management/ |
| Statement of responsibility, etc | Microsoft Corporation |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Washington: |
| Name of publisher, distributor, etc | Microsoft Press, |
| Date of publication, distribution, etc | 1997 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 477 p.: |
| Other physical details | ill.; |
| Dimensions | 23 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Information technology |
| General subdivision | Management. |
| 9 (RLIN) | 4406 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| General subdivision | Management |
| 9 (RLIN) | 4407 |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Microsoft Corporation |
| 9 (RLIN) | 4408 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Informatics and Virtual Education Library Collection | Informatics and Virtual Education Library Collection | General Collection | 21/05/2015 | Donation | T 58.64 .M53 1997 | 1576 | 21/05/2015 | C.1 | Books |