Keeping customers for life /
Cannie, Joan Koob
Keeping customers for life / Joan Koob Cannie - New York: American Management Association, 1991 - vi, 259 p.: ill.; 26 cm.
Includes index
0-8144-5008-3
Customer services
Customer care
Consumer satisfaction
Emloyee motivations
Empowerment
Internal evaluation
Consumer behaviour
Staff training
HF 5415.5 / .C36 1991
Keeping customers for life / Joan Koob Cannie - New York: American Management Association, 1991 - vi, 259 p.: ill.; 26 cm.
Includes index
0-8144-5008-3
Customer services
Customer care
Consumer satisfaction
Emloyee motivations
Empowerment
Internal evaluation
Consumer behaviour
Staff training
HF 5415.5 / .C36 1991