Keeping customers for life / (Record no. 7573)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00839cam a2200265 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 4363545 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 900417s1991 nyua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0-8144-5008-3 |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | .C36 1991 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cannie, Joan Koob |
| 9 (RLIN) | 13270 |
| Relator term | author |
| 245 10 - TITLE STATEMENT | |
| Title | Keeping customers for life / |
| Statement of responsibility, etc | Joan Koob Cannie |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York: |
| Name of publisher, distributor, etc | American Management Association, |
| Date of publication, distribution, etc | 1991 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vi, 259 p.: |
| Other physical details | ill.; |
| Dimensions | 26 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| 9 (RLIN) | 7305 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer care |
| 9 (RLIN) | 82081 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumer satisfaction |
| 9 (RLIN) | 13271 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Emloyee motivations |
| 9 (RLIN) | 81323 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Empowerment |
| 9 (RLIN) | 81324 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Internal evaluation |
| 9 (RLIN) | 66121 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumer behaviour |
| 9 (RLIN) | 83289 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Staff training |
| 9 (RLIN) | 66356 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Caplin, Donald |
| 9 (RLIN) | 13272 |
| Relator term | author |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Uniform Resource Identifier | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Business, Economics and Law Library Collection | Business, Economics and Law Library Collection | General Collection | 25/06/2015 | Donation | HF 5415.5 .C36 1991 | 6826 | 25/06/2015 | C.1 | 25/06/2015 | Books |