The service advantage : (Record no. 12924)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01133cam a2200313 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 4344309 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200519125059.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 890705s1990 ilua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 89016953 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1-55623-247-0 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | .A43 1990 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| Edition number | 20 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Albrecht, Karl |
| Dates associated with a name | 1941- |
| 9 (RLIN) | 29023 |
| 245 14 - TITLE STATEMENT | |
| Title | The service advantage : |
| Remainder of title | how to identify and fulfill customer needs / |
| Statement of responsibility, etc | Karl Albrecht and Lawrence J. Bradford. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Homewood : |
| Name of publisher, distributor, etc | Dow Jones-Irwin, |
| Date of publication, distribution, etc | 1990 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix, 240 p. : |
| Other physical details | ill., (graph) ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| 9 (RLIN) | 29024 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumers-research |
| General subdivision | United States |
| 9 (RLIN) | 29025 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Moment of truth |
| General subdivision | United SWtates |
| 9 (RLIN) | 81047 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Surveys |
| General subdivision | United States |
| 9 (RLIN) | 81048 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | A service Quality |
| General subdivision | United States |
| 9 (RLIN) | 81049 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Focus group interviwes |
| General subdivision | United States |
| 9 (RLIN) | 81050 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Measurement system |
| General subdivision | United States |
| 9 (RLIN) | 81842 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bradford, Lawrence J. |
| Relator term | Joint author |
| 9 (RLIN) | 29026 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ocip |
| f | 19 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Not For Loan | Non-fiction | Business, Economics and Law Library Collection | Business, Economics and Law Library Collection | General Collection | 06/08/2015 | HF 5415.5 .A43 1990 | 15638 | 06/08/2015 | C.1 | 06/08/2015 | Books |