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Building a world-class inbound call center / (Record no. 1888)

MARC details
000 -LEADER
fixed length control field	00500nam a2200157 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	960531s1996 xxua 001 0 eng
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HE 8788
Item number	.D87 1996
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Durr, William.
9 (RLIN)	1508
245 10 - TITLE STATEMENT
Title	Building a world-class inbound call center /
Statement of responsibility, etc	by William Durr.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	[S.l.]:
Name of publisher, distributor, etc	TeleProfessional, inc.,
Date of publication, distribution, etc	1996.
300 ## - PHYSICAL DESCRIPTION
Extent	ix, 145 p. :
Other physical details	ill. ;
Dimensions	23 cm
500 ## - GENERAL NOTE
General note	Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Management process
9 (RLIN)	82976
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Management phylosophy
9 (RLIN)	95665
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Library of Congress Classification
Item type	Books

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection code	Home library	Current library	Shelving location	Total Checkouts	Full call number	Barcode	Date last seen	Copy number	Koha item type
		Library of Congress Classification			Non-fiction	Informatics and Virtual Education Library Collection	Informatics and Virtual Education Library Collection	General Collection		HE 8788 .D87 1996	549	31/03/2015	C.1	Books