Building a world-class inbound call center / (Record no. 1888)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00842nam a2200241 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 4006329 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210713182945.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 960531s1996 xxua 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 96155350 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HE 8788 |
| Item number | .D87 1996 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Durr, William. |
| 9 (RLIN) | 1508 |
| 245 10 - TITLE STATEMENT | |
| Title | Building a world-class inbound call center / |
| Statement of responsibility, etc | by William Durr. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | [S.l.] : |
| Name of publisher, distributor, etc | William Durr & TeleProfessional, inc., |
| Date of publication, distribution, etc | 1996. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix, 145 p. : |
| Other physical details | ill. ; |
| Dimensions | 23 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Call centers |
| 9 (RLIN) | 1299 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Management process |
| 9 (RLIN) | 82976 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Management phylosophy |
| 9 (RLIN) | 95665 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 3 |
| e | ncip |
| f | 19 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Informatics and Virtual Education Library Collection | Informatics and Virtual Education Library Collection | General Collection | 31/03/2015 | Donation | HE 8788 .D87 1996 | 549 | 31/03/2015 | C.1 | 31/03/2015 | Books |