Creating customer evangelists: (Record no. 1902)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01213cam a22002894a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 12875890 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240716061748.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 020730s2003 ilua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2002012221 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0-7931-5561-4 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .M1834 2002 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | McConnell, Ben |
| 9 (RLIN) | 1589 |
| 245 10 - TITLE STATEMENT | |
| Title | Creating customer evangelists: |
| Remainder of title | how loyal customers become a volunteer sales force / |
| Statement of responsibility, etc | Ben McConnell and Jackie Huba |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Chicago: |
| Name of publisher, distributor, etc | Dearborn Trade Publishing, |
| Date of publication, distribution, etc | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 214 p. : |
| Other physical details | ill. ; |
| Dimensions | 23 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. 206-207) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. |
| 9 (RLIN) | 657 |
| Topical term or geographic name as entry element | Relationship marketing. |
| 9 (RLIN) | 1590 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Huba, Jackie |
| 9 (RLIN) | 1591 |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Publisher description |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/enhancements/fy0659/2002012221-d.html">http://www.loc.gov/catdir/enhancements/fy0659/2002012221-d.html</a> |
| Materials specified | Contributor biographical information |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/enhancements/fy0913/2002012221-b.html">http://www.loc.gov/catdir/enhancements/fy0913/2002012221-b.html</a> |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ecip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Informatics and Virtual Education Library Collection | Informatics and Virtual Education Library Collection | General Collection | 31/03/2015 | Donation | HF5415.5 .M1834 2003 | 584 | 31/03/2015 | C.1 | 31/03/2015 | Books |