Online customer care : strategies for call center excellence / by Michael Cusack.

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Material type: Text

TextPublication details: Milwaukee, Wis. : ASQ Quality Press, c1998.Description: xiv, 265 p. : ill. ; 26 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Informatics and Virtual Education Library Collection General Collection	HF5415.5 .C83 1998 (Browse shelf(Opens below))	Available		724

Includes bibliographical references (p. 257-258) and index.

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