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1.
Online customer care : strategies for call center excellence / by Michael Cusack. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, c1998
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.5 .C83 1998.

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2.
PC magazine Visual Basic programmer's guide to the Windows API / Daniel Appleman. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Emeryville, Calif. : Ziff-Davis Press, c1993
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA76.76.W56 A66 1993.

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