AMA handbook for customer satisfaction / Alan Dutka.
Material type:
TextPublication details: Chicago, Illinois: NTC Business Books, 1994Description: viii, 231 p. : ill. ; 24 cmISBN: - 0844234540
- HF 5415.3 .D88 1994
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
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Informatics and Virtual Education Library Collection General Collection | Non-fiction | HF 5415.3 .D88 1994 (Browse shelf(Opens below)) | C.1 | Available | 1285 |
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| HF5415.153 .P36 2002 The PDMA toolbook for new product development / | HF5415.153 .W43 1995 The art of ware / | HF 5415.153 .Z36 1993 Lightning strategies for innovation : how the world's best firms create new products / | HF 5415.3 .D88 1994 AMA handbook for customer satisfaction / | HF 5415.5 .C83 1998 Online customer care : strategies for call center excellence / | HF5415.5 .L37 1989 The complete guide to customer service / | HF5415.5 .M1834 2003 Creating customer evangelists: how loyal customers become a volunteer sales force / |
At head of title: American Marketing Association.
Includes bibliographical references (p. 219-222) and index.
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