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1.
Patient practitioner interaction : an experiential manual for developing the art of health care / Carol M. Davis. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Thorofare, NJ : SLACK, c1998
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Availability: Items available for loan: Health Sciences Library Collection (2)Call number: RM705 .D38 1998, ...

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2.
The healthcare customer service revolution : the growing impact of managed care on patient satisfaction / David Zimmerman, Peggy Zimmerman, Chuck Lund. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chicago : Irwin Professional, 1996
Availability: Items available for loan: Health Sciences Library Collection (1)Call number: R727.3 .Z56 1996.

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