The healthcare customer service revolution : the growing impact of managed care on patient satisfaction / David Zimmerman, Peggy Zimmerman, Chuck Lund.

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Material type: Text

TextPublication details: Chicago : Irwin Professional, 1996.Description: xvii, 217 p. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Health Sciences Library Collection Staff Office	R727.3 .Z56 1996 (Browse shelf(Opens below))	Available		1827807

Includes index.

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