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1.
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Collier Macmillan, 1990
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF5415.5 .Z45 1990.

2.
Customer centered six Sigma : linking customers, process improvement, and financial results / Earl Naumann and Steven H. Hoisington by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wisconsin: ASQ Quality Press, 2001
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HF 5415.5 .N38 2001.

3.
Quality in America : how to implement a competitive quality program / V. Daniel Hunt. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Homewood, Ill. : Business One Irwin, 1992
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD62.15.H86 1992.

4.
Implementing quality with a customer focus / David N. Griffiths by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Quality Resources, 1990
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 9581 .A2G75 1990.

5.
Measuring up : charting pathways to manufacturing excellence / Robert W. Hall, H. Thomas Johnson, Peter B.B. Turney by Series: The Business One Irwin/APICS series in production management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Homewood, Illinois: Business One Irwin, 1991
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: HD 9720.5 .H35 1990.

6.
Practical software measurement: objective information for decision makers/ John McGarry ... [et al.]. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston: Addison-Wesley, 2002
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA76.76.S65 P73 2001.

7.
Quality of service in IP Networks : foundations for a multi-service internet / Grenville Armitage. by Series: Technology series
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Indianapolis, Indiana: Macmillan Technical Pub., 2000
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: TK 5102.5 .A76 2000.

8.
High-speed networks and internets: performance and quality of service / William Stallings. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi: Pearson education, 2002
Availability: Items available for loan: Informatics and Virtual Education Library Collection (2)Call number: TK5105.585 .S73 2002, ...

9.
Quality web systems : performance, security, and usability / Elfriede A. Dustin, Jeff Rashka, Douglas McDiarmid by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Addison Wesley, 2002
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: TK5105.888 .D87 2001.

10.
Constructing superior software / Paul C. Clements [et al.] by Series: Software Quality Institute series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: [Indianapolis, Ind.]: Macmillan Technical Pub., 2000
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA76.76 .C66 2000.

11.
In-process measurement and control / Stephan D. Murphy (Ed.) by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: M. Dekker, 1990
Availability: Items available for loan: Earth Sciences and Engineering Library Collection (1)Call number: TS156.8 .I5 1990.

12.
Statistical quality control/ Eugene Lodewick Grant . by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill Co. 1996
Availability: Items available for loan: Earth Sciences and Engineering Library Collection (1)Call number: TS156 .G73 1996. Education Library Collection (1)Call number: TS 156 .G73 1996. Humanities and Socal Sciences Library Collection (4)Call number: TS156 .G73 1996, ... Natural and Mathematical Sciences Library Collection (1)Call number: TS156 .G7 1996. Items available for reference: Earth Sciences and Engineering Library Collection: Not For Loan (1)Call number: TS 156 .G73 1996. Education Library Collection: Not For Loan (1)Call number: TS 156 .G73 1996.

13.
Modern methods for quality control and improvement / Harrison M. Wadsworth, Kenneth S. Stephens and A. Blanton Godfrey. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Wiley, 2002
Availability: Items available for loan: Humanities and Socal Sciences Library Collection (1)Call number: TS156.W25 2001.

14.
Statistical methods for quality improvement / Thomas P. Ryan by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Wiley, 2000
Availability: Items available for loan: Natural and Mathematical Sciences Library Collection (1)Call number: TS156.R9 2000.

15.
Software quality management and ISO 9001 : how to make them work for you / Michael G. Jenner by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Wiley, 1995
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA 76.76 .J46 1995.

16.
Traffic engineering and QoS optimization of integrated voice & data networks / Gerald R. Ash. by Series: The Morgan Kaufmann series in networking
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Amsterdam: Elsevier/Morgan Kaufmann Publishers, 2007
Availability: Items available for loan: Informatics and Virtual Education Library Collection (3)Call number: TK5105.8865 .A84 2007, ...

17.
Quality management handbook / Loren Walsh, Ralph Wurster, Raymond J. Kimber (Eds.) by Series: Quality and reliability ; 7
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Marcel Dekker Inc., 1986
Online access:
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: TS 156 .Q36 1986.

18.
C/C++ software quality tools / Mark L. Murphy. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River: Prentice Hall PTR, 1996
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: QA76.76. M87 1996.

19.
A quality system for education : using quality and productivity techniques to save our schools / Stanley J. Spanbauer by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis : ASQC Quality Press, 1992
Availability: Items available for loan: Education Library Collection (1)Call number: LA 227.4 .S63 1992.

20.
Winning with quality: the FPL story / John J. Hudiburg by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: N.ew York: Quality Resources, 1991
Availability: Items available for loan: Informatics and Virtual Education Library Collection (1)Call number: TK24 .F6H83 1991.

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